FAQS

FAQS

Is your site secure?
This site is 100% secure and meets the security standards for transactions like any e-commerce site. 


Can I order safely?
On this site, ALL PAGES are safe and can not be hacked or malware. So we took the services of the world leader in the protection of DigiCert sites, which keeps watching every second in all the data that pass through this site. Okay, it's there, it's watching, and it ensures that no one tries to hack the system. And finally, regarding the regulation, we use Strip, which is the references in terms of Internet transaction security. In short, walking around and ordering at Cosy and Posy is 100% safe and secure.

How quickly do you respond to email inquiries?
We respond between 1 and 2 business days.

Our friendly and well-trained customer service team is at your service.

Keep in mind that we will always work hard to process your order as quickly as possible and our customer service team will keep you up to date to make the buying process as pleasant as possible.

What kind of payments do you accept?
We offer secure shopping and accept payments through Shopify payments powered by Stripe and Paypal. Our payment provider is 100% secure 

Why did not my order come in one package?
We ship your order from various warehouses (USA, Asia). Our inventory is distributed through several customer service centres so they can reach you faster. This means that the order containing several items can be sent individually. You can receive one item before the next. So do not panic if you do not get all of your items in one go ... they will come to you!

When will my order be shipped? I have not received a notification.
All orders are shipped within 3 business days after purchase. You will receive a shipping notification within 3 to 5 days after shipping. If you have not received a shipping notification within one week of your purchase, please contact us.

  • Please allow 2-4 weeks for delivery to the United States, Canada, United Kingdom, Australia, New Zealand and all European Union Countries.
  • Please allow 2-6 weeks for delivery to the rest of the world.




After you place an order
Order Tracking
How do I track my order?
We've provided the order tracking code to the email you filled out when placing your order. This email will also guide you on how to track your package. Please do not let the tracking information appear 2 to 5 days after receiving the email.


After receiving an order

I want to change or return my order
My order arrived but I received the wrong items
Please email us through info@cosyandposy.com and provide your order number. If we have any faults, you can send us the items back and we will send the correct items at our cost (or we will issue a refund).